These Terms of Service ("Terms") are a binding agreement between you and Menty LLC ("Menty," "we," "us," or "our") governing your use of mentyelevate.com and our related services (the "Services"). Please read them carefully. By creating an account or using the Services, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy.
1. Who can use Menty
You must be at least 18 years old and able to form a binding contract to create a paying account. Parents and guardians create and manage profiles for their children. Athletes who are 16 or older may hold their own account, but a parent or guardian must still authorize payments and sign waivers for anyone under 18. By using the Services on behalf of a minor, you represent that you are their parent or legal guardian and agree to these Terms on their behalf.
2. What Menty is — and is not
Menty is a technology platform and marketplace that helps families discover, book, and pay independent coaches and mentors ("Mentors"), and helps Mentors run their operations. Mentors are independent contractors. They are not employees, agents, or partners of Menty. Menty does not employ, supervise, direct, or control Mentors or the sessions they provide, and does not guarantee the quality, safety, legality, or outcome of any session, camp, program, or advice. The agreement to provide and receive coaching is directly between the family and the Mentor.
3. Your account
- Provide accurate, current information and keep it up to date.
- Keep your password confidential; you are responsible for activity under your account.
- Notify us promptly at mentyelevate@gmail.com of any unauthorized use.
- Do not share, sell, or transfer your account.
4. Bookings, prices, and payments
Mentors set their own prices for drop-in days, credit packs, monthly memberships, training sessions, and virtual programs. Prices are shown before you pay. Payments and Mentor payouts are processed by Stripe; by paying, you also agree to Stripe's terms. Menty charges a service fee that is deducted from the Mentor's earnings when a payment is made — Menty earns only when a Mentor gets paid. You are responsible for any applicable taxes unless stated otherwise. All amounts are in U.S. dollars.
5. Subscriptions and automatic renewal
Monthly memberships automatically renew. When you buy a monthly membership, you authorize Menty (through Stripe) to charge your payment method the disclosed monthly amount at the start of each billing period until you cancel. Before you pay, we disclose the price, the billing frequency, and that the plan continues until cancelled.
You can cancel anytime from your account, and cancellation stops future charges. Your access continues through the end of the period you already paid for. We do not provide prorated refunds for partial periods unless required by law. See our Refunds & Cancellations Policy for details.
6. Refunds and cancellations
Cancellation and refund rules for sessions, camps, and credit packs are described in our Refunds & Cancellations Policy and, where a Mentor sets additional terms, are shown before you book. Refunds are issued to your original payment method through Stripe.
7. Waivers and assumption of risk
Athletic training, conditioning, camps, and instruction involve inherent risks, including the risk of serious injury. Before a first session, a parent/guardian (or an eligible adult athlete) must review and sign the applicable waiver. Signing a waiver does not eliminate every legal right, and some states limit the extent to which a parent can waive a minor's claims. The waiver is an agreement between the family and the Mentor (and, where named, Menty). You are responsible for ensuring the participant is healthy enough to take part.
8. Your content
You retain ownership of the content you submit (messages, reviews, film, photos, and files). You grant Menty a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content solely to operate and improve the Services. You represent that you have the rights to the content you submit and that it does not violate the law or anyone's rights. Reviews must reflect a genuine experience; fake, incentivized-but-undisclosed, or misleading reviews are prohibited, and we do not suppress reviews simply because they are negative.
9. Acceptable use
Your use of the Services is subject to our Acceptable Use Policy. Among other things, you agree not to arrange payment off-platform to avoid fees or safety protections, misuse others' information, or endanger any participant.
10. Safety
Youth safety is a priority. Mentors are responsible for meeting the legal requirements that apply to their work with minors — including any applicable background-check, abuse-prevention, mandatory-reporting, and concussion-safety obligations — and for maintaining their own qualifications and insurance. Please review our Safety & SafeSport commitments and report any concern to us immediately.
11. Intellectual property
The Services, including the Menty name, logo, software, and design, are owned by Menty LLCor its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. You may not copy, modify, distribute, reverse engineer, or create derivative works except as permitted by law.
12. Third-party services
The Services rely on third parties such as Stripe, Supabase, LiveKit, Vercel, Resend, and Upstash. Your use of features powered by these providers may also be subject to their terms, and we are not responsible for their acts or omissions.
13. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Menty does not warrant that the Services will be uninterrupted, secure, or error-free, and does not warrant the qualifications, conduct, or performance of any Mentor or the results of any session. Nothing on the Services is medical, health, or professional advice.
14. Limitation of liability
To the fullest extent permitted by law, Menty LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from or related to your use of the Services or any interaction with a Mentor. To the fullest extent permitted by law, Menty's total liability for any claim relating to the Services is limited to the greater of the amount of Menty's service fees you paid in the six months before the claim or US $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
15. Indemnification
You agree to indemnify and hold harmless Menty LLC from claims, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, your violation of these Terms, or your violation of any law or the rights of another.
16. Dispute resolution; arbitration; class-action waiver
Please read this section carefully — it affects how disputes are resolved. First, we both agree to try to resolve any dispute informally by contacting mentyelevate@gmail.com and allowing 30 days to work it out. If we cannot, you and Menty agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, rather than in court, except that either party may bring a claim in small-claims court or seek injunctive relief for intellectual-property or misuse claims. You and Menty waive the right to a jury trial and agree that claims will be brought only in an individual capacity, not as a plaintiff or class member in any class or representative proceeding.
Your right to opt out: you may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing mentyelevate@gmail.com with your name and a statement that you opt out. Opting out will not affect any other part of these Terms.
17. Governing law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Subject to the arbitration section above, the exclusive venue for any dispute that proceeds in court is the state or federal courts located in Illinois.
18. Termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for us, or misuse the Services. Provisions that by their nature should survive termination will survive.
19. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Services after an update means you accept the revised Terms.
20. General
These Terms, together with the policies referenced here, are the entire agreement between you and Menty regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
Contact us
Menty LLC
Email: mentyelevate@gmail.com