This policy explains how cancellations and refunds work on Menty. It is part of our Terms of Service. Where a mentor sets additional terms for their offering, those terms are shown before you book.
Cancelling a session or camp day
You can cancel from your account. For many offerings, cancelling at least 24 hours before the start time triggers an automatic full refund; the exact window and any mentor-specific rule are shown when you book and on your booking. Cancellations inside the window may not be refundable because the mentor has reserved that time.
When a mentor cancels or reschedules
If a mentor cancels a session, you receive a full refund automatically. If a mentor offers a reschedule, you can accept the new time or take the refund.
Monthly memberships
Monthly memberships renew automatically until you cancel. You can cancel anytime from your account; cancellation stops future charges, and your access continues through the end of the period you already paid for. We do not provide prorated refunds for partial periods unless required by law.
Credit packs
Credit packs are bundles of days you can redeem for eligible sessions. Credits are tracked in your wallet. Any expiration or redemption rule is shown at purchase. Unused, unexpired credits may be refundable at our or the mentor's discretion, or as required by law — contact us and we'll help.
How refunds are issued
Refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it can take several business days for the refund to appear.
Payment problems and disputes
If you were charged in error or something isn't right, contact us first at mentyelevate@gmail.com — we can usually resolve it faster than a bank dispute. We reserve the right to decline refunds for fraud or abuse of this policy.